Orders are packed to remain stable in transit, so products do not need to travel cold, and you will receive an email with tracking details once your order has been shipped. We ship Australia-wide, and delivery estimates by region are listed in our Shipping Policy so you know roughly when to expect your parcel to arrive.
Orders placed on weekends or public holidays are processed on the next business day after they are received.
Every order follows the same path from our team to your door:
Please check your delivery address at checkout. If you notice a mistake, contact us immediately: we can usually correct it before dispatch, but a returned parcel may need a further shipping charge.
Refrigerate products that need it as soon as your order arrives, and check that the packaging is intact and the items match your order. If a parcel arrives damaged, or its condition concerns you, do not use the products inside it. Our Quality & Guides section covers each of these checks in more detail.
Contact us with photographs and your order details and we will investigate with the carrier, then replace or refund your order. Your rights under the Australian Consumer Law are not affected. Questions are always welcome through our Contact page.
Product information, order tracking, wholesale enquiries or after-purchase care: our team is just a message away.
