Our Team

Quality Assurance



Batch testing & release

Product Information



Formats & specifications

Regulatory



Policies & product information

Fulfilment



Packing & dispatch

Customer Care



Orders & enquiries

Wholesale



Bulk & wholesale enquiries

FAQ

Frequently Asked Questions

Do products need to be refrigerated?



Yes. Refrigerate between 2°C and 8°C after opening. Keep products away from direct light and heat, store them in the original box, and do not use after the expiry date printed on the packaging.

How do I handle an opened product?



Refrigerate at 2–8°C after opening, keep it in the original box away from light, and always use clean hands and sterile equipment.

How are NovaNAD+ orders shipped?



We ship Australia-wide. Orders are packed to remain stable in transit, and you will receive an email with tracking details once your order has been shipped.

What if my order arrives warm?



Products ship stable, so refrigerate on arrival. If anything concerns you, contact us with photos under our Refund Policy.

What is your returns policy?



See our Refund Policy for returns, replacements and refunds. Your rights under the Australian Consumer Law are not affected.

How is every batch quality tested?



Every NovaNAD+ batch undergoes independent third-party testing. HPLC analysis confirmed compliance with a 99.05% purity specification.

How do I dispose of used syringes safely?



Use a designated sharps container for used needles and syringes, and contact your local pharmacy or clinic for disposal options.

Is a product right for me?



Ask a qualified healthcare practitioner whether a product suits you. This website describes the products only and is not medical advice.

Our team

The functions behind every NovaNAD+ order, from batch testing to delivery

Quality Assurance

Product Information

Regulatory

Fulfilment

Customer Care

Wholesale

“Every batch undergoes third-party testing for purity, potency, sterility and stability before it reaches you. This isn’t optional for us — it’s our promise to every customer, and it is how we are redefining trust in wellness, one vial at a time.”

NovaNAD+ Quality Promise

FAQ

Frequently Asked Questions

Questions before you order?

Talk to the Novanad Plus team

NovaNAD+ by Novanad Plus: laboratory-developed NAD+ and vitamins for wellness.