How to Store Your Products Correctly at Home

Overview

Correct storage keeps a product in the condition described on its packaging until its expiry date. The rules are simple, they apply to every vial, injector pen and nasal spray in the NovaNAD+ range, and they take only a moment to follow once your order arrives and each time you use a product. This checklist covers everything you need to know.

Why storage matters

Temperature, light and time all affect how a product keeps. Some products must be refrigerated after opening, and leaving them warm, in direct light or past their expiry date means they may no longer be in the condition described on the packaging. Storing products correctly is part of getting the product you paid for, and it is the part that is entirely in your hands at home. The points below explain what this means in practice.

The storage checklist

• Refrigerate: keep products between 2°C and 8°C after opening.
• Keep it dark: store products in the original box, away from light.
• Avoid heat: keep products away from heat and do not freeze them.
• Stay clean: use clean hands and sterile equipment every time.
• Check the date: do not use a product after its printed expiry date.

When your order arrives

Products are shipped stable, so they do not need to travel cold, but they should go into the refrigerator as soon as your order arrives. Check that the packaging is intact, that the items match your order and that the expiry dates are clear. If your order arrives in a condition that concerns you, do not use it; contact us with photographs and we will resolve it under our Refund Policy. If you have questions at any stage, our Australian team is just a message away.

Common storage mistakes

• Leaving it out: forgetting to refrigerate a product after opening.
• The fridge door: storing products where the temperature changes often.
• Out of the box: removing products from the box that shields them from light.
• Freezing: placing products in the freezer or against the cooling element.
• Old stock: using a product after the expiry date on its packaging.

Syringes and swabs

The Syringes and Swab Pack is stored differently from the rest of the range. It does not need refrigeration: keep it in a clean, dry place, away from direct light and heat, and do not use any item if its sterile packaging is damaged or has been opened. Used needles and syringes always belong in a designated sharps container, never in household rubbish.

Conclusion

A few moments of care when your order arrives, and each time you use a product, keeps it in the condition you paid for. If you are unsure how to store a particular product, contact our team before you open it and we will point you to the right guidance for that format, whether it is a vial, an injector pen or a nasal spray.